This website is owned and operated by Wadi Rum Fire Camp, which is known as (Nomade) or under the subsidiary company Sea Gypsies Travel Sdn Bhd. By accessing this website and its associated services, you accept our Terms and Conditions. Please read our terms and conditions carefully, and cease usage of this site immediately if you do not agree with these terms. In these Terms, ‘us’, ‘we’, and ‘our’ denote Nomade.
Nomade is a web-based marketplace that enables transactions between site users (Travellers) and designated third-party service providers (Local Operators) by enabling them to promote their offerings (Services) via tickets for specific experiences and allowing travellers to reserve these Services.
1. Scope of Access
1.1. The website, Nomade provided on our website is a summary and does not constitute a comprehensive overview. While we strive to assure the accuracy of the information presented, we do not guarantee its correctness to the fullest extent allowed by law. We disclaim all responsibility for interference with or damage to your computer systems resulting from your use of this website, Nomade or any associated websites.
1.2. In order to provide the services travellers have requested, the website Nomade may use and process travellers personal data for the following purposes (the Purposes): managing your reservations for your stay and travel with us, as well as your participation in activities, tours, or trips that we have organised; and for billing and payment purposes pertaining to the services you have requested.
1.3. We, Nomade shall exert diligent efforts to ensure that the transportation, accommodation, meals, and other agreed-upon services (hereinafter referred to as the “Services”) provided are fully in accordance with the services that the company Nomade has contracted to deliver. However, the local operator’s liability for breach of contract is limited to cases of negligence by them or their employees or agents, which result in the failure to deliver all or part of the services. In the event of a failure to deliver the contracted service, Nomade reserves the right to substitute equivalent services or issue a refund, subject to availability.
1.4. We may promote Nomade and enhance the visibility of adventures among prospective travellers. We may feature our products on external websites, within applications, in emails, and across both online and offline advertising channels.
1.5. To facilitate travellers who communicate in various languages, their adventures may be translated, wholly or partially, into other languages. We do not warrant the precision or quality of these interpretations; travellers are responsible for reviewing them and validating these accuracy.
2. Further Rights of Products
2.1. The website Nomade reserves the right to withdraw, modify, or discontinue any travel products (or any part thereof) at any time and without prior notice. Any traveller acknowledges that we shall not be liable to any other party for any modifications, cancellations, or discontinuations of the travel products.
3. Usage of Platform
3.1. All personal data are confidential and non-transferable and will be promptly disposed of once no longer necessary in accordance with the statutes of each respective country.
3.2. By communicating with us, engaging with our services, or utilising our services, travellers acknowledge that have read and understood this notice and consent to the use, processing, and transfer of their personal data by the Nomade, as outlined herein.
3.3. Any traveller may secure a tour reservation by following the booking procedure in accordance with any requirements set forth by Nomade. All applicable fees and taxes (Total Fees) shall be disclosed prior to the completion of the booking. Upon receipt of a booking confirmation and payment from Nomade, the transaction shall be deemed successful unless otherwise specified in the product details or terms.
3.4. In the event that Nomade has not received a complete payment, we reserve the right, at its sole discretion, to withhold all or any portion of the services immediately without notification. Additionally, Nomade shall have the right to collect the outstanding amount directly from the travellers and to recover all applicable cancellation fees in accordance with the relevant product or terms, nor be obligated to notify the travellers in advance, including the possibility that the services or experience or any part thereof may be withheld.
3.5. We, Nomade reserve the right, at our sole discretion, to refuse or decline any booking or reservation if the desired availability is not confirmed or sold out. Travellers are responsible for their travel arrangements and any associated appointments or reservations that result from such planning. If you book or reserve a (Travel Product) that is unsuitable or falls outside the scope of our authorised tour offerings, we will not be responsible for or facilitate any refunds. We will forward any special requests you may have to the appropriate partner. However, such requests cannot be guaranteed and are subject to approval on a case-by-case basis. Unless otherwise specified, all appointments or reservations are non-transferable.
3.6. As certain products listed on our website are provided by (Local Suppliers) and are subject to their respective terms and conditions. For such products, Nomade functions solely as an electronic and online booking platform for the (Travel Products) offered by the suppliers and shall not be held responsible or liable for:
(1) cancellations requested by the customer, misinformation, or mishandling of any booking or reservation by the Suppliers;
(2) any other dissatisfaction or complaint concerning the quality of the Travel Products provided by the Supplier;
(3) any damage to or loss of personal property, or personal injury, regardless of how it is sustained or caused; or
(4) customer itineraries that are unrelated to our offerings.
3.7. Travellers shall bear sole responsibility for any modifications made to a booking via our website and agree to assume any applicable additional fees and/or taxes resulting from such booking alterations.
4. Cancellations, Refunds, and itinerary Amendments
4.1. Force Majeure
Any event or circumstance beyond the reasonable control of Nomade or any Local Operator, including but not limited to adverse weather conditions, pandemics, epidemics, quarantines, border closures, governmental or regulatory actions, wars, hostilities, political upheaval, civil unrest, riots, strikes, terrorist activities or credible threats thereof, criminal acts of third parties, vehicle defects, equipment failures, or acts of God, shall constitute a Force Majeure Event. Nomade shall not be held liable for any failure or delay in performing its obligations arising from any Force Majeure Event, nor for any loss, damage, injury, illness, delay, mortality, or other consequence resulting therefrom. Whilst Nomade shall use reasonable endeavours to assist Travellers during any Force Majeure Event, all losses, costs, and expenses incurred as a result thereof shall be borne solely by the Traveller.
4.2. Strict Non-Refundable Policy
All bookings made through Nomade are strictly non-refundable. Upon confirmation of a booking and receipt of full or partial payment, no refunds shall be issued for any reason whatsoever, including but not limited to voluntary or involuntary cancellation by the Traveller, no-show, late arrival, early departure, travel disruptions, delays, missed connections, personal emergencies, illness, injury, death, change of mind, dissatisfaction, subjective disappointment, any amendment or substitution of the itinerary, any Force Majeure Event, or any claim that the services were “not as described or defected equivalent” claim the part of Nomade, are none refundable and subject always to the limitations set out in these Terms.
4.3. Acknowledgment and Waiver.
By proceeding with a booking, the Traveller acknowledges that they have read, understood, and accepted this strict non-refundable policy. Participation in any service or experience shall constitute conclusive evidence of the Traveller’s acceptance thereof and shall operate as a waiver of any right to seek a refund, credit, or chargeback on the grounds of dissatisfaction, itinerary changes, or alleged discrepancies in service descriptions. Nomade shall not be obligated to provide any refund, credit, or compensation where the Traveller elects not to participate in any part of the service, whether for personal preference, safety concerns, or any other reason.
4.4. Itinerary Amendments and Operational Adjustments.
The Traveller acknowledges and agrees that all tours, activities, and experiences are subject to change at any time due to operational requirements, weather conditions, safety concerns, availability of local partners, or other circumstances deemed material by Nomade or the Local Operator. Nomade reserves the sole and absolute discretion to amend, alter, modify, or substitute any part of the itinerary, including but not limited to routes, schedules, accommodation, activities, transportation, meal arrangements, and service providers, at any time with or without prior notice. Such amendments may be made for any reason, including but not limited to Force Majeure Events, safety or security concerns, operational efficiency or logistical constraints, unforeseen closures or unavailability of sites or attractions, and local regulatory or governmental directives.
4.5. No Refund for Amendments.
By making a booking and participating in any service provided by Nomade, the Traveller expressly agrees that no refund, whether partial or full, shall be issued for any amendment, modification, or substitution of the itinerary, regardless of the reason or nature of the change. The Traveller shall not be entitled to any compensation, discount, or credit arising from such amendments. The Traveller’s continued participation in the service following any amendment constitutes their full acceptance of the modified itinerary and operates as a waiver of any right to dispute the service as “not as described” on the basis of such changes.
4.6. Illustrative Nature of Promotional Materials.
The Traveller further acknowledges that all photographs, descriptions, sample itineraries, and promotional materials displayed on Nomade’s website or other platforms are for illustrative purposes only and are subject to change. They do not constitute a guarantee of specific experiences, sights, or services. Actual experiences may vary, and no refund due to nature of the tours or remedy shall be available on that basis.
4.7. Booking Modification Requests.
Any request to modify a booking, including changes to dates, room type, itinerary, or special accommodations, must receive prior written approval via email from Nomade. Verbal requests or requests made through third parties shall not be legally binding. Approval of any modification request shall be at Nomade’s sole and absolute discretion, determined on a case-by-case basis. All modification requests must be submitted via email to wadirumfirecamp@gmail.com. A reply email from Nomade shall constitute the sole and final confirmation of approval, and Nomade does not guarantee that any request will be approved. All communications regarding modification requests shall be deemed final upon Nomade’s email response, irrespective of whether the request is approved or denied.
4.8. Assumption of Risk.
Travellers acknowledge that journeys, particularly those to overseas, remote, or isolated locations, involve inherent risks. The nature and extent of such risks vary depending on the specific products or services selected and the geographic regions in which they are delivered. Participation in physical or high-risk activities, including but not limited to ziplining, snorkelling, hot air ballooning, watercraft travel, and journeys to high-altitude or remote areas or to countries with developing infrastructure, may entail significant personal risk. Travellers further acknowledge that standards of hygiene, accommodation, and transportation in certain destinations may be lower than those typically expected in their home country, and that there exists a risk of food poisoning, illness, or injury. By booking, Travellers voluntarily assume all such risks.
4.9. Liability Waiver.
By reserving with Nomade, Travellers confirm that they have assessed the potential risks, hazards, and challenges associated with the services, as well as their own personal capabilities and needs, and accept full responsibility for all such risks. Travellers agree to take all reasonable precautions for their own safety during the journey, including but not limited to properly using all safety equipment and complying with all posted signs and verbal or written safety instructions. To the fullest extent permitted by law, and absent proven negligence on the part of Nomade, Nomade shall not be liable for any claims, losses, damages, injuries, or fatalities arising from the Traveller’s non-compliance with safety instructions or warnings, or from the inherent risks associated with travel and participation in adventurous activities included in the itinerary or otherwise arranged by Nomade or its local partners.
4.10. Traveller-Initiated Withdrawal.
Travellers may cancel a confirmed reservation at any time in accordance with the applicable product cancellation policy. However, Nomade shall not issue any refund or exchange any voucher in the event of such withdrawal.
4.11. Termination by Nomade.
If, in the reasonable opinion of Nomade or the Local Operator, unforeseen circumstances or adverse weather conditions render the continuation of a tour unsafe or unsuitable for Travellers, Nomade reserves the right to modify or terminate the confirmed booking. In such event, the Traveller shall not be entitled to any refund of fees paid, whether arising from Force Majeure Events or any other circumstances not attributable to the fault of Nomade or the Local Operator.
4.12. No Liability for External Changes.
Neither Nomade nor any Local Supplier shall be liable for any losses incurred by Travellers as a result of changes to pricing, routes, schedules, or itineraries caused by events or circumstances beyond Nomade’s or the Local Supplier’s reasonable control.
5. Safety & Ethical
5.1. Travellers must not do any act we deem inappropriate, unlawful, or prohibited by applicable laws, including breaches of an individual’s privacy or other legal rights.
6. Final Provisions
6.1. We, may change these terms and conditions. Continued use of our website signifies acceptance of the updates
Last updated: 06 September 2026
