Contact the team
Do you have a quick question about your upcoming adventure? We're excited to chat and lend a hand.
Email us
Get in touch
We love to chat about your travel plans and are happy to talk if you have any questions.
Opening hours
January – December
Monday through Friday:
9 AM – 10 PM, PST
Saturday and Sunday:
9 AM – 10 PM, PST
Head Office
Wadi Rum Fire Camp, Wadi Rum Road , Wadi Rum Village, Aqaba, 77110, Aqaba Governorate, Jordan
Frequently asked questions
Do you have a quick question about your upcoming adventure?
Is the card details is safe?
Absolutely! We’ve teamed up with Stripe, so stripe take care of the payment process for us. Stripe has achieved certification as a PCI Service Provider Level 1, which is the highest level of security certification in the payments industry. This means it adheres to strict guidelines for keeping cardholder data safe. Sensitive information is securely encrypted while it’s being transmitted (with TLS/SSL) and when it’s stored (using AES-256 encryption). Rather than keeping real credit card information on a merchant’s server, Stripe substitutes it with a unique, random “token”.
Is it possible to pay by bank transfer without card payment or Apple Pay?
If you’d like to pay by bank transfer, feel free to reach out to us, and we’ll be happy to share our account details with you! Just a friendly reminder that we can’t process your reservation until we receive the bank transfer payment.
Are additional participants without reservations allowed to join after I have made my booking?
Should you wish to add additional guests to your reservation, it is possible; if additional participants are not included, then additional payment is required prior to arrival.
How the refund work?
If you’re eligible for a refund, it will be returned to your original payment method immediately or within a week, excluding any bank holidays, depending on your payment method and bank processing times.
What will happen if it rains during the experience?
Many tours, especially walking tours or those on large boats, continue to operate even in the rain, as long as it’s safe to do so. If you decide not to go on the tour, you will often lose the cost of the ticket. Please feel free to check out the experience prior to reservation. It’s important to note that such policies can vary based on the product. In some cases, the supplier may provide free cancellation, but that’s not the case for all. The product will keep you updated on the cancellation policy, if any.
Are there any payment methods available besides card payment?
We happily offer bank transfers in euros, USD, New Zealand, and Australian bank accounts, as well as PayPal and Alipay options. Unfortunately, we can’t accept cash payments or paid later.
Does the customer receive an alert before the card payment is charged?
When you choose to pay with a card and enter your card details, your card will be charged immediately. If there are any free cancellation terms for the product, a refund will be issued.
How can I contact customer support during the tour?
You may contact us directly using the email or number provided. Just include your reservation details, product, tour date, and any questions you have, and we’ll be delighted to help you out!
If the tour cancelled due to force majeure, does refund is possible?
If something unexpected happens, like a natural disaster, pandemic, or war, you usually have the right to a refund. However, tour operators often prefer to provide credits or alternative trips first. If that’s not an option, a refund will be issued
Is there any discount for big groups?
The prices of the products are usually final since they contain a discount. If you have 8 people in your group, though, please contact us, although this is not guaranteed and will depend on the situation.